WHAT YOU NEED TO KNOW
What is the return policy?
We offer a 30-day return window from the date of delivery. If something isn't right, just email us at hello@tbwshop.com with your order number and we'll take care of it — no hassle.
When will I receive my order?
Orders are processed within1–3 business days and typically arrive within 5–14 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.
Is shipping free?
Yes — we offer free shipping on all orders. Every package includes full coverage against loss or damage in transit, plus real-time tracking updates.
Is my payment secure?
100%. Our checkout is fully encrypted and we never store your payment information. You can shop with complete confidence.
Who handles customer support?
Real people — not bots. Our support team is available at hello@tbwshop.com and is committed to responding quickly and resolving any issue with care.