Refund policy

Return & Exchange Policy

At The Beauty & Wellness, we take immense pride in curating and delivering premium wellness, beauty, and self-care products. While our aspiration is for your complete satisfaction with every purchase, we acknowledge that circumstances may occasionally deviate from expectations — and we are steadfastly prepared to assist.

We extend a 60-day return and exchange privilege, meticulously designed to ensure your experience remains seamless and gratifying. Although each product undergoes rigorous quality control, we recognize that unforeseen issues may, on rare occasions, emerge.

Please review the subsequent stipulations prior to initiating a return or exchange:

1. Returns

We wish for you to feel absolute confidence in every purchase. Should any aspect prove unsatisfactory, we are committed to resolving it with promptness and efficacy.

To qualify for a return, items must fulfill the following criteria:

Remain unused, unwashed, and in their pristine, original condition
Include all original tags, packaging, and accompanying accessories
Clearly exhibit any damage or defect (kindly provide photographic evidence if applicable)

To commence the return process, please transmit an email to hello@tbwshop.com within 30 days of receiving your order. Include your order number, a concise elucidation of the concern, and any pertinent photographs.

Upon approval, we shall provide comprehensive, step-by-step guidance.

Non-Returnable Circumstances

Kindly observe that we are unable to accommodate returns under the ensuing conditions:

Sizing discrepancies or personal preference issues when the product accurately corresponds to its description
Change of preference regarding style, color, functionality, or material
Final Sale & Hygiene-Sensitive Articles: Products that have been opened or utilized (e.g., beauty tools, personal care devices, brushes, massage accessories, or skin-contact products)
Items that are custom-made or personalized
Perishable commodities
Flammable or hazardous materials
Gift certificates
Restocking Fees: A re-stocking charge of 15% may be applied to items of significant value or products returned without their original packaging

Nevertheless, we remain receptive to all reasonable inquiries. Should you be uncertain regarding the eligibility of your situation, we encourage you to reach out to us.

2. Refunds

Subsequent to our receipt and thorough inspection of your returned item, notification will be conveyed via electronic mail.

Should the return be approved, your refund will be processed to the original method of payment within 7 to 10 business days.

Please note:

Shipping charges are non-refundable
In instances where complimentary shipping was initially provided, a nominal re-stocking fee may be applicable

3. Exchanges

Have you received an item that is defective or sustained damage?

Please apprise us within 60 days of delivery by forwarding an email to hello@tbwshop.com , including your order number and photographic documentation.

We shall endeavor to arrange an exchange, contingent upon stock availability. Otherwise, we will propose a comparable replacement or issue a refund.

4. Return Shipping

Unless the necessity for return arises from an error on our part (e.g., an incorrect or defective item), the costs associated with return shipping are the sole responsibility of the customer.

We strongly advocate for the utilization of a trackable shipping method, as we cannot assume liability for returns that are misplaced during transit.

5. Delayed or Unreceived Refunds

Should your refund not materialize within the anticipated timeframe:

Kindly verify with your banking institution or card issuer — additional days may be required for processing
If the update remains elusive, please contact us at hello@tbwshop.com for further assistance

6. Gifting

If your item was designated as a gift and dispatched directly to you, we are pleased to issue a gift credit upon the successful receipt of the returned item.

A digital gift certificate will be transmitted to you via electronic mail.